Family Health West Visitor Policy

Please call 970-858-3900 with any questions or special accommodation requests.

Visitor Policy

Facemasks are Required to Enter All Family Health West Facilities

As we continue to monitor and adjust to the changes of COVID-19, Family Health West has implemented a restricted visitor policy for the hospital and all clinics. Please read our updated guidelines prior to visiting.

  • Two visitors will be allowed per patient per day, however, only ONE VISITOR IS ALLOWED AT A TIME during the hours of 9 am to 7 pm”
  • No visitors under the age of 16 allowed
  • No visitors for patients with COVID-19
  • Patients who are minors are allowed 2 adult visitors at a time
  • Surgery patients may be accompanied by 1 person
  • Emergency Department visitors are at the discretion of the ED  physician
  • Visitors must enter through the main hospital entrance
  • All visitors will be screened upon entry
  • Designated caregivers and service animals can accompany  individuals with disabilities seeking care
  • Masks that cover both the nose and mouth are required for the  entire visit
  • Visitors should bring their own masks
  • Visitors will receive and must wear an identification badge while in  the Hospital
  • Visitor badges must be returned at the end of the visit

Our number one priority is to protect the health and safety of our patients, doctors, nurses, staff, and our community.

We understand that every situation is different, and visitor exceptions may be granted under certain circumstances, such as:

  • Pediatric patients who require assistance
  • Patients who require assistance and are unable to care for or make decisions for themselves
  • Patients who require assistance receiving instructions at the time of discharge
  • End of life care

Patients with disabilities (which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment) who require help with the provision of medical or behavioral health care, activities of daily living, speaking for the patient or keeping the patient safe, may have a designated assistance person.